presenting partner

Digitization & Workforce Optimization

24 February 2022​
Virtual | Zoom

The market in India is growing because to the widespread presence of BPO’s KPO’s, Contact Centres, Call Centres, as well the developing trends of social media, and a growing emphasis on customer experience management and customer satisfaction.

Furthermore, the growing preference of B2B consumers for high-quality products that add value to their businesses, rising expectations for services based on outcome and customer journey, and demand for measurable results to drive business growth are some of the factors driving the adoption of customer experience management solutions in India.

Companies must strike a balance between past successes and future demands, which will necessitate moving further down the digital transformation continuum, the CX Summit session presents the important areas on Workforce Optimization (WFO). “In this CX Summit, we will be evaluating the practical advancements in contact centre as a service (CCaaS) and WFO solutions that are intersecting to generate enhancements in the services landscape.”



The event will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.

Chief Marketing Heads
Chief Digital Heads
Customer Experience Heads
Customer Loyalty Heads
Customer Operations Heads
Customer Relations Heads
Chief Executive Officer
Tax Regulators






GUPSHUP - Presenting Partner

Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels, a rich conversational experience-building tool kit for any use case and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators. With Gupshup, businesses have made conversations an integral part of their customer engagement success.

THOUGHTWORKS - Knowledge Partner

Thoughtworks is a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation. We are 10,000+ people strong across 48 offices in 17 countries. Over the last 25+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.

EXOTEL | AMEYO - Gold Partner

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel’s omnichannel contact centre (Ameyo), a suite of communication APIs and conversational AI platform (Cogno AI) over the cloud. They’re a $100 million Series D funded company with $50 million in ARR.


Delve into the realm of innovation and progress as you learn from the industry’s most influential minds. Our events provide a platform to connect with key decision-makers, allowing you to understand real trends, challenges, and demands of the industry. Witness the evolving landscape firsthand and tailor your services to meet their precise needs.

Step into the shoes of your potential customers and unravel their deepest desires. By interacting directly with attendees, you gain valuable insights into their pain points, preferences, and budgetary constraints. Forge genuine connections and discover the perfect solutions to cater to their unique requirements.


Our events are a hub of senior-level decision-makers, presenting a golden opportunity to cultivate new sales leads. Seize this collaborative environment to showcase your services, making a lasting impression on potential clients. Elevate your chances of building a robust sales pipeline and securing valuable partnerships.

Elevate your company’s presence and leave an indelible mark on the minds of your prospects and existing clients. By participating in our events, your brand gains unparalleled visibility and credibility among the industry’s top heads. Stand tall in the spotlight and become the go-to choice for industry needs.


As the industry seeks new possibilities, seize the chance to form lucrative business partnerships. Attendees are open to fresh ideas and are actively seeking collaboration opportunities. Our events provide the ideal environment to connect, create synergies, and forge powerful alliances that propel your business forward.


Embrace the advantage of scheduled 1:1 meetings with high-level executives who possess the decision-making authority and a keen interest in your solutions. By engaging in personalized interactions, you can present tailored solutions that cater to their specific requirements, leaving a lasting impression that transcends beyond the event.


This is a staging enviroment